FAQ

For the arriving guests, rooms are available from 2:00 pm. On the day of departure, the room must be vacated by 11:00. Before and after these times you can take advantage of all common areas and services such as luggage storage and toilette.

All rooms are equipped with an electronic safe protected by a numerical code.

The common areas of the hotel are all no smoking, as required by the legislation of the Italian Republic; for the rooms, we invite you to put your preference on booking for any specific requests.

You can arrive by car directly in front of the hotel. The garage staff with whom we are affiliated will take care of parking your car in the garage and to communicate the number of the car license plate to the competent authorities.

The nearest train station is Santa Maria Novella main station (SMN) which is about 5/7 minutes walking from our hotel, 5 minutes by taxi.

The nearest airport is in Peretola and is called Amerigo Vespucci. It takes about 20/30 minutes by taxi to reach our hotel. Alternatives are the shuttle bus service that leaves every 30 minutes exactly on the hour or the new tramline that also leaves directly from the airport; both the shuttle and the tram arrive at the central station of Florence, Santa Maria Novella.

The Hotel has a partner garage that offers a pick-up and drop-off service. The garage is open from 7 am to 2 am and costs from a minimum of € 25.00 to a maximum of € 40.00 a day, depending on the size of the car. On the day of departure, the car can be left in the garage until 3:00 pm at no extra cost.

You can arrive by car directly in front of the hotel. The garage staff with whom we are affiliated will take care of parking your car in the garage and to communicate the number of the car license plate to the competent authorities.

The garage is open from 07:00 am to 02:00 am, if you return after the opening time you can park your car in the street in front of the hotel, as soon as the garage re opens they will send someone to collect your car and to put it again into the garage.

The license plate is registered by the garage when you arrive at the hotel, you cannot make it in advance.

Our Buffet Breakfast is served in the frescoed breakfast room and on the terrace (during summers) on the first floor from 07:00 to 10:00 am. If your departure is scheduled before the opening time, you can book a packed breakfast requesting it at the reception before 06:00 pm on the day before.

The Concierge service is available to help you plan and make your stay more comfortable: general information, museum reservations, restaurants, theatres, car rental with and without driver, bike rental, baby sitting and many other services can be organized on request of the client.

Laundry, dry cleaning and ironing services are available from Monday to Saturday (excluding holidays). Clothing delivered before 10:30 am will be returned after 8:00 pm on the same day.

The Hotel has a wi-fi connection throughout the hotel. The use of the Wi-Fi connection is free, does not require any password or code but is done by personal registration. In the hotel there is also an internet point available to our customers always free of charge.

All rooms have a multiple socket where most plugs can be inserted. For different needs the Concierge will help you find a solution.

Children are welcome in our hotel where they will find all the devices suitable for a sweet rest and an energetic breakfast (cribs, bed rails, high chairs etc ...).
Expected Supplements: a free child up to six years of age in a cot or extra bed; a child aged between 7 and 12 pays 25% of the room rate per night in an extra bed; Maximum capacity of extra beds / cots is 1.

Baby sitter service is available upon request for a fee.

In the rooms it is allowed to bring small pets at no extra charge. Pets are not permitted to enter the breakfast room. On request we can make you find the necessary devices to make optimal the stay of your trusted friend as the bowl, the kennel or litter etc., or you can organize a dog sitter service.